01 — Senior-led, always
The person you meet does the work.
There is no handoff. The person who sits with you on the discovery call is the person who builds the campaigns, writes the ads, watches the numbers, and answers your questions on a Tuesday afternoon.
Agencies scale by putting layers between you and the work — account managers, relay teams, ticket queues. Every layer is a place where understanding of your practice gets lost. I would rather take on fewer clinics and keep the understanding intact.